- Health at the Université de Lyon
- 5-step care pathway
- Mental health
-
Stop violences
- Stop violences - Reporting incidents
- How does the reporting procedure work?
- Learning more about gender-based or sexual violence
- Learning more about discriminations
- What does the law say?
- Seeking assistance from specialized local organizations
- Emergency numbers and counseling line
- Tools for identifying and combating violence
- Health directory
At any time of day or night, whatever your problem, there are information, counseling, and guidance phone lines available for you to talk in an anonymous, free, and caring environment.
As it is not always easy to know who to turn to when we need to talk, the Université de Lyon has taken stock of the national and local schemes that can provide you with free support by telephone and/or online chat.
By Theme
Personal problems
- *Accompagnement et suivi psychologique*, *Ligne d'information*Ain, Loire, Rhônehelpline
"Allo écoute ado" youth helpline
For 10- to 25-year-olds with professional listeners.
- *Accompagnement et suivi psychologique*Ain, Loire, RhôneIn-person support, helpline
"Mon Parcours Psy" scheme
National scheme providing psychological support to anybody
- *Accompagnement et suivi psychologique*, *Ligne d'information*, ViolenceAin, Loire, Rhônehelpline
Aides aux victimes | Help for victims
A helpline for victims or witnesses of assault, theft, burglary, physical and sexual violence, or other offenses.
- *Accompagnement et suivi psychologique*Rhône, Ain, Loirehelpline
Apsytude
Association aiming to promote students’ well-being.
- *Accompagnement et suivi psychologique*, *Ligne d'information*, Violence, SocialAin, Loire, Rhônehelpline
Centre d’information sur les droits des femmes et des familles (CIDFF) | Center for information on women’s and family rights
The CIDFF is an association specializing in information and support for women and families in legal, professional, social, and family matters.
- *Accompagnement et suivi psychologique*, *Ligne d'information*Rhône, Ain, Loirehelpline
Croix-Rouge écoute (Red-Cross helpline)
Psychological support helpline
- *Accompagnement et suivi psychologique*, *Association d'entraide*, DeuilAin, Loire, Rhônehelpline
Empreintes bereavement helpline
The “Empreinte” bereavement helpline supports adults, teens, and children experiencing bereavement.
- *Accompagnement et suivi psychologique*, *Dépistage*, *Ligne d'information*Ain, Loire, Rhônehelpline
Fil Santé Jeunes | Young people's health line
A help and discussion phone line for young people aged between 12 and 25 years old with health concerns.
- *Accompagnement et suivi psychologique*Rhônehelpline, In-person support
Institut Régional Jean Bergeret (IRJB)
A listening and support scheme for students in Lyon.
- *Accompagnement et suivi psychologique*, *Ligne d'information*Rhônehelpline
LIVE "Ligne Info Vinatier Ecoute” helpline
A mental health help, information and orientation phone line.
- *Accompagnement et suivi psychologique*, *Association d'entraide*, DeuilAin, Loire, Rhônehelpline
Naître et vivre (Birth and Life)
Support for families mourning the loss of a baby.
- *Ligne d'information*, Violence, *Accompagnement et suivi psychologique*Ain, Loire, Rhônehelpline
National Coordination for Supporting Students | Cnaé
Listening, support and reporting system for students experiencing situations of distress, violence or discrimination.
- *Accompagnement et suivi psychologique*Ain, Loire, Rhônehelpline
Nightline
Nightline is a nighttime helpline run by students for students.
- *Accompagnement et suivi psychologique*, Deuil, Suicide watch, *Ligne d'information*Rhône, Ain, Loirehelpline
Numéro national de prévention du suicide | National number for Suicide Prevention – 3114
3114 is the national number for Suicide Prevention.
- *Accompagnement et suivi psychologique*, Suicide watchRhône, Ain, Loirehelpline
SOS Suicide Phénix
A discussion forum to breakdown isolation and to prevent people suffering alone.
- *Accompagnement et suivi psychologique*, Suicide watchAin, Loire, Rhônehelpline
Suicide Écoute | Suicide Hotline
The Suicide Écoute (Suicide Hotline) is for those considering or planning to take their own lives.
- Psychic disorders, *Accompagnement et suivi psychologique*, *Association d'entraide*Ain, Loire, Rhônehelpline
The “Funambules Falret Soutien” support scheme
This is a support scheme for children, teens and young adults who have a family member suffering from mental distress.
- *Accompagnement et suivi psychologique*Rhône, Ain, Loirehelpline
“SOS Surdus” helpline for deaf and hard-of-hearing people
A place for deaf and hard-of-hearing people to speak freely.
Information lines
- *Accompagnement et suivi psychologique*, *Ligne d'information*Ain, Loire, Rhônehelpline
"Allo écoute ado" youth helpline
For 10- to 25-year-olds with professional listeners.
- *Accompagnement et suivi psychologique*, *Ligne d'information*, ViolenceAin, Loire, Rhônehelpline
Aides aux victimes | Help for victims
A helpline for victims or witnesses of assault, theft, burglary, physical and sexual violence, or other offenses.
- *Conduites addictives*, *Ligne d'information*Ain, Loire, Rhônehelpline
Alcool info service | Alcohol information service
Alcool info service (Alcohol information service) is the national remote help service regarding alcohol and addiction.
- *Accompagnement et suivi psychologique*, *Ligne d'information*, Violence, SocialAin, Loire, Rhônehelpline
Centre d’information sur les droits des femmes et des familles (CIDFF) | Center for information on women’s and family rights
The CIDFF is an association specializing in information and support for women and families in legal, professional, social, and family matters.
- *Accompagnement et suivi psychologique*, *Ligne d'information*Rhône, Ain, Loirehelpline
Croix-Rouge écoute (Red-Cross helpline)
Psychological support helpline
- LGBTQI+, *Ligne d'information*, ViolenceAin, Loire, RhôneIn-person support, helpline
En Avant Toutes
An association for gender equality and against gender-based and sexual violence
- *Accompagnement et suivi psychologique*, *Dépistage*, *Ligne d'information*Ain, Loire, Rhônehelpline
Fil Santé Jeunes | Young people's health line
A help and discussion phone line for young people aged between 12 and 25 years old with health concerns.
- LGBTQI+, *Ligne d'information*, ViolenceAin, Loire, Rhônehelpline
Help for transitioning people | Service Attentionné pour les personnes Trans* (SAPT)
Privileged contact of the Primary Health Insurance Fund for trans people.
- *Conduites addictives*, *Ligne d'information*Rhône, Ain, Loirehelpline
Joueurs info service | Gambling information service
A helpline for gambling and addiction.
- *Accompagnement et suivi psychologique*, *Ligne d'information*Rhônehelpline
LIVE "Ligne Info Vinatier Ecoute” helpline
A mental health help, information and orientation phone line.
- *Ligne d'information*, Violence, *Accompagnement et suivi psychologique*Ain, Loire, Rhônehelpline
National Coordination for Supporting Students | Cnaé
Listening, support and reporting system for students experiencing situations of distress, violence or discrimination.
- *Accompagnement et suivi psychologique*, Deuil, Suicide watch, *Ligne d'information*Rhône, Ain, Loirehelpline
Numéro national de prévention du suicide | National number for Suicide Prevention – 3114
3114 is the national number for Suicide Prevention.
- *Conduites addictives*, *Ligne d'information*Loire, Ain, Rhônehelpline
Tabac Info Service | Helpline to quit smoking
Services and information on tobacco and quitting smoking.
- *Association d'entraide*, *Ligne d'information*Loire, Rhône, Ainhelpline
The “Communautés 360” association
An association supporting people with disabilities and their friends and family.
Suicide
- *Accompagnement et suivi psychologique*, Deuil, Suicide watch, *Ligne d'information*Rhône, Ain, Loirehelpline
Numéro national de prévention du suicide | National number for Suicide Prevention – 3114
3114 is the national number for Suicide Prevention.
- *Accompagnement et suivi psychologique*, Suicide watchRhône, Ain, Loirehelpline
SOS Suicide Phénix
A discussion forum to breakdown isolation and to prevent people suffering alone.
- *Accompagnement et suivi psychologique*, Suicide watchAin, Loire, Rhônehelpline
Suicide Écoute | Suicide Hotline
The Suicide Écoute (Suicide Hotline) is for those considering or planning to take their own lives.
Addiction
- *Conduites addictives*, *Ligne d'information*Ain, Loire, Rhônehelpline
Alcool info service | Alcohol information service
Alcool info service (Alcohol information service) is the national remote help service regarding alcohol and addiction.
- *Conduites addictives*Rhône, Ain, Loirehelpline
Ecoute cannabis Helpline
The “Ecoute cannabis” helpline provides information and assistance to help overcome difficulties in relation to cannabis consumption.
- *Conduites addictives*, *Ligne d'information*Rhône, Ain, Loirehelpline
Joueurs info service | Gambling information service
A helpline for gambling and addiction.
- *Cliniques et Hopitaux*, *Conduites addictives*RhôneIn-person support, helpline
Service d’addictologie | Addiction service
These resources and schemes provide you support with dependency and addiction issues (illegal substances and behavioral addiction, alcohol, tobacco, cannabis, opiates and other substances, medication, etc.).
- *Conduites addictives*, *Ligne d'information*Loire, Ain, Rhônehelpline
Tabac Info Service | Helpline to quit smoking
Services and information on tobacco and quitting smoking.
Discrimination and violence
- *Accompagnement et suivi psychologique*, *Ligne d'information*, ViolenceAin, Loire, Rhônehelpline
Aides aux victimes | Help for victims
A helpline for victims or witnesses of assault, theft, burglary, physical and sexual violence, or other offenses.
- ViolenceRhône, Ain, Loirehelpline
Anti-discrimination Platform – Le Défenseur des droits | The Rights Defender
Le Défenseur des droits (The Rights Defender) is an independent administrative authority specializing in access to the law in the fight against discrimination. The platform can be used if you are a victim or a witness of a situation of discrimination and to report violence and/or hate speech. You will be assisted by a lawyer.
- *Accompagnement et suivi psychologique*, *Ligne d'information*, Violence, SocialAin, Loire, Rhônehelpline
Centre d’information sur les droits des femmes et des familles (CIDFF) | Center for information on women’s and family rights
The CIDFF is an association specializing in information and support for women and families in legal, professional, social, and family matters.
- ViolenceAin, Loire, Rhônehelpline
Collectif féministe contre le viol | Feminist collective against rape
Specialized association for victims of rape or sexual assault.
- LGBTQI+, ViolenceAin, Loire, Rhônehelpline
Contact
A help and counseling association for people in the LGBTQI+ community and their loved ones.
- LGBTQI+, *Ligne d'information*, ViolenceAin, Loire, RhôneIn-person support, helpline
En Avant Toutes
An association for gender equality and against gender-based and sexual violence
- LGBTQI+, *Ligne d'information*, ViolenceAin, Loire, Rhônehelpline
Help for transitioning people | Service Attentionné pour les personnes Trans* (SAPT)
Privileged contact of the Primary Health Insurance Fund for trans people.
- *Ligne d'information*, Violence, *Accompagnement et suivi psychologique*Ain, Loire, Rhônehelpline
National Coordination for Supporting Students | Cnaé
Listening, support and reporting system for students experiencing situations of distress, violence or discrimination.
- *Contraception IVG et grossesse*, *Dépistage*, LGBTQI+, Violence, Taking care of your healthAin, Loire, RhôneIn-person support, helpline
Planning familial | family planning
Family planning is an association specializing in sexual and emotional health, with access to contraception and abortions.
- LGBTQI+, ViolenceAin, Loire, Rhônehelpline
SOS Homophobie | SOS homophobia
An association to combat homophobic and transphobic discrimination and assault.
If you are struggling or having suicidal thoughts
Fil Santé Jeunes (Young people’s health line)
For any questions regarding your health, sexuality, love or personal problems, contact the "Fil Santé Jeunes (Young People’s Health Line)”, a counseling service reserved for 12-25 year olds (7 days a week – 9 a.m. to 11 p.m., in French).