The 102 FAQs - Université de Lyon Health Center

As a student, do you have any questions about The 102? This FAQ is for you:

You can make your first appointment:

• Online on the dedicated web platform, by creating a Maiia account (for appointments with a general practitioner),
• By telephone at +33 (0)4 829 102 20 or in person with the medical office (for appointments with a general practitioner, nurse and psychologist).
  Office hours:

- Monday: 9 a.m. to 6 p.m.
- Tuesday: closed
- Wednesday: 10:30 a.m. to 6 p.m.
- Thursday: 10:30 a.m. to 6 p.m.
- Friday:  9 a.m. to 6 p.m.
- Saturday: 9 a.m. to 12:30 p.m.
- Sunday: closed

Follow-up appointments are only open to patients who have already visited The 102.
To make an appointment online, log in with your Maiia account.

Appointments and workshops will take place at the center. You may, under certain circumstances defined by the healthcare professional, be offered a remote appointment. This will only be possible for patients who are already being treated at the center, the initial appointment must always take place at the center.

Remote appointments will be conducted using the software available on the GCS SARA platform. This secure software is provided free of charge to healthcare professionals in the Auvergne-Rhône-Alpes region thanks to financial support from the Regional Health Authority (ARS - Agence régionale de santé).

You can make an appointment up to 15 days in advance.

Yes, some slots are blocked for emergencies (always to do with mental health), but they cannot be accessed directly online. You must call the 102’s office or visit the center in person. You will be offered an appointment depending on the situation and resources available.

Please inform your practitioner as soon as possible, by canceling your appointment online on the masante.universite-lyon.fr website or by contacting the medical office by telephone at +33 (0)4 829 102 20 or by email at: le102.secretariat@universite-lyon.fr.

You don’t have to consult your primary care physician before coming to The 102. If you agree, the healthcare professional and your primary care physician can be in contact to better coordinate your care pathway.

The 102 is dedicated to mental health. General practitioners are not intended to follow you on a purely somatic level within the center. Consequently, they will not be able to be your primary care physician for this type of problem.

As a student, you don’t have to pay anything in advance to use The 102.

The 102 covers full third party payment, your treatment will be fully covered by social security and your health insurance. If you’re not quite sure about your entitlement or don’t understand the reimbursement system, the 102 team will explain the process and will help you find a solution at your appointment.

To receive your treatment in the best possible conditions, please bring the following documents with you to your first appointment:

• Your identity card
• Your student card with your INE number
• Your Carte Vitale
• Your health insurance card
• Your vaccination record and your treatment plan if you have one

You may bring any other identity or healthcare entitlement document. These documents are not mandatory to come to The 102 but make for a smoother treatment process.

For subsequent appointments, you only need your Carte Vitale and health insurance card.

The 102 addresses the mental health of students. It aims to support your well-being. The treatment and support on offer at The 102 is organized as follows:

• One-to-one consultations with healthcare professionals (by appointment only),
• A well-being and relaxation area to chat, read, get information, etc. (no appointment necessary),
• A wide range of group workshops: stress management techniques, discussion groups, group therapy, etc. (registration required).

The 102 is not a psychiatric center, it is not suitable for carrying out specialized examinations (neuropsychological tests, etc.).

The 102 is a health center focusing on well-being and mental health. It has been designed for students.

The Students Health Services (SSE - Services de santé étudiants) within the institutions support a very broad range of health-related themes (physical health, mental health, sexual health, addictive behavior, nutrition, sports medicine, etc.).

The 102 therefore complements the SSEs offering by providing a care offer specifically dedicated to mental health to meet the needs of students in this area.

Furthermore, the 102 is not attached to any particular institution and is open to all students, regardless of their original institution.

The multidisciplinary team at The 102, is made up of general practitioners, a nurse, a psychologist and a psychiatrist. All are specialized in mental health care, whatever their field of expertise.

The 102 team is on hand to help you get better and harness your own resources to take care of your mental health. There is no defined timeframe for psychological support, but if you need long-term support, the 102 medical team can recommend another, more suitable center or healthcare professional.

Yes, psychological consultations at The 102 are part of the national “Mon soutien psy” scheme, which can be combined with the “Santé Psy Étudiant” scheme.

The 102 is located in downtown Lyon, at 102 rue de Marseille 69007 Lyon. You can get there easily using public transport.

By tram:
Tram line T2 - Centre Berthelot stop (then 2 minutes on foot)
Tram line T1 - Quai Claude Bernard stop (then 9 minutes on foot)

By metro:
Metro line B - Jean Macé station (then 8 minutes on foot)
Metro line A - Perrache station (then 17 minutes on foot)

Nearest Velo’v bike station:
Centre Berthelot Station: rue Pasteur, on the corner of Avenue Berthelot (then 3 minutes on foot)

The 102 premises can be accessed by persons with reduced mobility (PMR). Accessible parking spaces are available for them in the immediate vicinity of The 102.

The 102 is open:

• Monday: 9 a.m. to 7 p.m.
• Tuesday: closed
• Wednesday: 10:30 a.m. to 7 p.m.
• Thursday: 10:30 a.m. to 7 p.m.
• Friday: 9 a.m. to 7 p.m.
• Saturday: 9 a.m. to 12:30 p.m.
• Sunday: closed

Outside the opening hours, a telephone information message will give details of proposed referrals (health centers, people, addresses, telephone numbers).

Are you in distress or having suicidal thoughts?
Call the national emergency number 15 or 112 from a cell phone or call 3114, the national number for suicide prevention.

The 102 is located at 102 rue de Marseille in Lyon’s 7rd arrondissement. It refers to a geographical location, so you can remember it easily.

The 102 is open to everyone, in particular all Académie de Lyon students, whether you study in Lyon, Saint-Étienne, Bourg-en-Bresse or Roanne. This center’s priority is mental health.

Yes, the center welcomes students on any program, regardless of their status (internship, international exchange, work-study, classroom-based, etc.).

Yes, the 102 is open to all students, regardless of their nationality. Our partnership with a translation company means that international students can get support in their native language, if needed.

The 102 is aware of the linguistic difficulties that certain patients may have. Certain appointments can be conducted in English, others may require the intervention of a translator. You can also be directed to other healthcare professionals better suited to your situation, if required. All professionals are subject to the same confidentiality rules as those working at the center.

The 102 uses centralized medical and administrative files shared by all professionals working in the service. These professionals are bound by professional ethics and medical and professional secrecy.

Your medical file will be digitized using specialized healthcare software awarded a level 2 (advanced) by the French Digital Healthcare Agency (ANS).

The 102 patients are informed when their medical file is created or shared with healthcare professionals working in the center: their consent is mandatory. They can opt not to share the data in their medical file.

Medical letters are digitized and sent using secure messaging services.

The DMP (shared medical file) feature (Mon espace santé) of your Carte Vitale will be used, with your agreement, by healthcare professionals to provide you with access to your personal medical data.

The retention period for medical files will comply with current legislation, i.e. 20 years, in accordance with Article R.1112-7 of the French Public Health Code (Decree no. 2006-6 of January 04, 2006). This period starts from the patient’s last appointment date.

Yes, you can request this from your healthcare professional at the 102. You’ll get access within 48 hours to 8 days of your request, and you can consult it on site free of charge or request copies (you may be required to pay for copies).

Do you have a question? Ask away. We can add to these FAQs.

By telephone at +33 (0)4 829 102 20 during the following opening hours:

• Mondays and Fridays from 9 a.m. to 6 p.m.
• Wednesdays and Thursdays from 10.30 a.m. to 6 p.m.
• Saturdays from 9 a.m. to 12.30 p.m.
• Closed on Tuesdays

or by email at le102.secretariat@universite-lyon.fr

View the mental healthcare directory